速報APP / 生產應用 / Linked Assist - Support Agent

Linked Assist - Support Agent

價格:免費

更新日期:2019-05-03

檔案大小:29.9 MB

目前版本:1.0.1

版本需求:需要 iOS 11.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。

支援語言:英語

Linked Assist - Support Agent(圖1)-速報App

Elevate your technical support with Linked Assist. Troubleshoot your merchant's POS devices efficiently by utilizing video and drawing features. See the merchant's credit card machine through live video and provide troubleshooting guidance with the aid of drawing directly on screen for the merchant.

Linked Assist - Support Agent(圖2)-速報App

Linked Assist Advantages

Linked Assist - Support Agent(圖3)-速報App

• Simple and Easy - The merchant need only tap one button to connect to tech support. The app will automatically use the merchant's back camera so tech support can view the credit card machine and eliminate the extra step of requesting the merchant to "flip" the camera.

Linked Assist - Support Agent(圖4)-速報App

• Specifically made for Tech Support - When merchants tap for help, merchant information such as business name, contact name, address, MID, and machine model will automatically display for tech support which will expedite the verification process.

Linked Assist - Support Agent(圖5)-速報App

• Cross Platform - Tech support agents can provide assistance from anywhere they have service on the their phones but can also use our web version through the web browser.

Linked Assist - Support Agent(圖6)-速報App

• Video Call and Drawing - Tech support can see the machine through the merchant's camera so they can immediately identify error codes and when they provide the merchant instructions, they can draw on the screen to direct the merchant to press specific keys.

• History - Record notes and pull up past notes during a call as well as device manuals and guides to troubleshoot the merchant's credit card machine effectively.

支援平台:iPhone